Medical Support Assistant (Compensation and Pension) at Martinsburg

JOB SUMMARY:

Vacancy Identification Number (VIN):  915795 (Please include on all documents)

Work Schedule: Tuesday-Saturday, 9:30 am to 6:00 pm

 

Our mission:  To fulfill President Lincolns promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are Americas Veterans. How would you like to become a part of a team providing compassionate care to veterans?

YOU CAN MAKE A DIFFERENCE

 

 

This position is located within Medical Service at the Martinsburg VA Medical Center. The VA Medical Center is located in the heart of West Virginias Eastern Panhandle on 175 acres in historic Berkeley County. The Medical Center offers a comprehensive range of services, including internal medicine, ambulatory surgery, audiology and speech pathology, dental, nursing home, nutrition, podiatry, prosthetics, womens health, mental health, and rehabilitation medicine. Patient Care is provided through an integrated primary care concept, and each veteran is assigned to a team of health care providers who follow the patients care both as an inpatient and an outpatient. The Medical Center has a service area of nearly 130,000 veterans in West Virginia, Maryland, Virginia, and Pennsylvania.

It is the mission of the Martinsburg VAMC to honor Americas veterans by providing exceptional health care that improves their health and well-being. Medical Center employees are dedicated to improving the quality of life for eligible veterans through excellent health care. The Medical Center operates seven VA-staffed Outpatient Clinics in Cumberland, Hagerstown and Frederick, Maryland, Stephens City and Harrisonburg, Virginia and Franklin and Petersburg, West Virginia. Primary Care and Mental Health care are provided at the CBOCs.

 

Note: The Professional Standards Board (a peer-review group) will review the selected candidates education and experience and recommend the grade and step at which the candidate will be placed.  The salary is based on the grade and step approved for the selected candidate.

 

VA encourages persons with disabilities to apply.  The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

 

Relocation Expenses are not authorized.

 

KEY REQUIREMENTS

• Must be proficient in written and spoken English
• Designated and-or Random Drug Testing required
• Background and or Security Investigation required

DUTIES:Back to top

The Medical Support Assistant (MSA) functions in Compensation/Pension and Special Examinations compiling and controlling all statistical data for C&P and Special Examinations insuring accuracy and completeness of data in order to ensure exams are complete.  The MSA coordinates all requests for C&P, IDES, Agent Orange and Gulf War Registry Exams.

 

Medical Support Assistants, with supervision, will:

• perform work involving the collection, compilation, and/or tracking of data and statistical information in support of an organizations program operation
• assist in the planning, review, and reporting of data/statistical results of program/project studies
• establishes protocols for incoming data, organizes computerized data sets and retrieves computerized data
• perform a basic analysis of the data and generates a variety of reports
• evaluates documents, e.g., requests for examination to ensure proper selection of examination requests as well as any ancillary work ups
• coordinates incoming data from a variety of sources
• reviews documents, reports, and/or applications for omissions and inconsistencies, and ensures data entry is complete and accurate
• enters pertinent information into an automated tracking system
• maintains automated system of program-specific data to track suspenses on items such as medical opinions, clarifications, claim files, etc
• performs work related to the development of program information and Standard Operating Procedure development in the program area
• readily available to assist the medical staff in all areas requiring clarification of new and existing policies, procedures and regulations
• ensures special or individual written instructions for non-routine and complex requirements
• receives all requests for C&P, IDES, Quick Start and Agent Orange and Gulf War Registry Exams, Radiation, and other Medical Subspecialty examinations
• reviews the type of examination, and/or special test request and determines action required
• schedules veterans for their appropriate examination and notifies veterans of reporting instructions and instructions for appropriate examinations
• assures scheduling is applied as provided in VA manuals and operating instructions, dependent on whether claims are original, reopened appeals or reviews
• informs veterans of eligibility in regards to travel benefits
• inquires as to the status of C&P examinations, specialty examinations; explanation of various test preparations and procedures: release of information; eligibility for outpatient treatment; and congressional inquiries on various cases

QUALIFICATIONS REQUIRED:Back to top

Basic Requirements:

Citizenship: Must be a Citizen of the United States. (Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3g.)

Certification: None required.

English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j.

Experience or Education: One year of experience equivalent to the next lower grade level

Demonstrated Knowledge, Skills, and Abilities: Candidates MUST demonstrate the KSAs below:

  1. Ability to collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with  established processes, policies and regulations.

  2. Ability to communicate tactfully and effectively, both orally and in writing, in order to meet program objectives.  This may include preparing reports in various formats and presenting data to various organizational levels.

  3. Advanced knowledge of the technical health care process as it relates to access to care. 

  4. Advanced knowledge of managing a clinic.  This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.

  5 . Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process

  6 . Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.

Additional information on the qualification requirements is outlined in the VA Handbook 5005/53 Part II Appendix G45 which can be found at http://vaww1.va.gov/ohrm/HRLibrary/Dir-Policy.htm 

 

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.  

 

 

Physical Requirements: Lifting files up to 20 pounds, pushing carts up to 75 pounds, bending, and twisting.   

Veterans Preference:  When applying for Federal Jobs, eligible Veterans should claim preference on their application or résumé. Applicants claiming preference based on service-connected disability, or based on being the spouse or mother of a disabled or deceased Veteran, must complete an SF 15, Application for 10-Point Veteran Preference. Veterans who are still in the service may be granted tentative preference on the basis of information contained in their applications, but they must produce a DD Form 214 or other proof prior to appointment to document entitlement to preference.  For more information on Veterans Preference, please visit http://www.fedshirevets.gov/job/veterans.aspx.

 

HOW YOU WILL BE EVALUATED:

Your application, resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment. 

Country: USA, State: West Virginia, City: Martinsburg, Company: Department of Veterans Affairs - Agency Wide.