Program Manager (Director, Regional Office) at Huntington

JOB SUMMARY:

Vacancy Identification Number (VIN) VB930028

OUR MISSION: To fulfill President Lincoln’s promise – “To care for him who shall have
borne the battle, and for his widow, and his orphan” – by serving
and honoring the men and women who are America’s Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

The VA has adopted Core Values and Characteristics that apply universally across the Department. The five Core Values define “who we are,” our culture, and how we care for Veterans, their families and other beneficiaries.

The Values are Integrity, Commitment, Advocacy, Respect and Excellence (“I CARE”).

As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities and leadership positions at your fingertips. For more information on the Department of Veterans Affairs, go to http://www.vacareers.va.gov/.

KEY REQUIREMENTS

• You must be a U.S. citizen to apply for this job.
• Subject to a background/suitability investigation.
• Employees are required to have federal payments made by direct deposit.
• A complete application package; Resume, Vet Pref (if applicable), etc.
• A completed Occupational Questionnaire.
• Designated and/or random drug testing may be required.

DUTIES:Back to top

The Program Manager (Director, Regional Office) serves as the Director for a Department of Veterans Affairs (VA), Veterans Benefits Administration (VBA), Regional Office (RO) located in Huntington, WV. As the Director, the incumbent is fully responsible to the Under Secretary for Benefits through the Area Director for the effective, efficient, and economical direction, control, and operation of the VBAs program of benefits and services provided by law for Veterans, their dependents, and beneficiaries, and services for other Federal agencies, allied governments, and miscellaneous beneficiaries within the limitations of established policies and delegated authority. Responsibilities include; coordination, integration, and management of the veterans benefits and administrative programs of the Regional Office.

MAJOR DUTIES:

• Establishes Regional Office policies and procedures consistent with national mandates.
• Delegates authority and responsibility in line with VA policies and procedures to supervisory staff exercising control as circumstances require facilitating efficient and effective management that ensures that benefits/services are provided in a timely, objective manner with respect to speed, accuracy, customer satisfaction and employee development.
• Determine Regional Office goals and the development of long and short-range plans to achieve these goals.
• Determines the resources required, allocates available resources among subordinates units.
• Responsible for the effective and economical use of resources.
• Direct the administration of an effective position management program.
• Possess the ability to provide guidance, instruction and oversight of case management of an appellate inventory of veterans benefits claims between 10,000 - 30,000 pending appeals.
• Establish and maintain effective public relations with the veteran population, veterans organizations public officials, state and local government officials, education and training establishment officials and the general public.
• Promotes and maintains an effective labor-management relations program.
• Represent VBA on numerous committees involving other government agencies and outside organizations with authority to make decisions not in conflict with mandatory procedures or controlling laws.

PHYSICAL REQUIREMENTS: The work is primarily sedentary; some walking and light lifting within the work area may be required.

QUALIFICATIONS REQUIRED:Back to top

To qualify for this position, applicants must meet all requirements by the closing date of the announcement.

GS-15: One year of specialized experience (equivalent to the GS-14 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSAs) to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Examples of specialized experience include, but are not limited to: progressively responsible senior management work experience which required comprehensive knowledge and experience in the areas of compensation, pension, annuity/disability benefits administration; applying methods, practices and processes of the daily management of programs; establishing priorities and determining resource needs to meet program objectives; monitoring and controlling the program progression and effectiveness through the interpretation, analysis, and application of policies, directives and implementation of decisions; mastery of a wide range of qualitative and quantitative methods for the assessment and improvement of program effectiveness, the improvement of complex processes and systems; identifying program-relevant problems, opportunities, and issues requiring attention and support; and conceiving, formulating, and executing programs and activities to respond to existing or emerging priorities and issues. Candidates must also demonstrate in their work experience or training that they possess, or have the potential to develop, the qualities of a successful supervisor. Such experience may have been gained in the federal or private sector and must be substantive and relevant to the claims adjudication process for compensation, pension, dependency/indemnity compensation, or similar disability/annuity programs. If your resume does not detail specific management experience related to the administration of benefit programs as described above, then you will not receive credit for qualification.

There is no educational substitution for the GS-15 grade level.

You will be rated on the following Knowledge, Skills, Abilities and Other characteristics (KSAOs) as part of the assessment questionnaire for this position. This training and/or experience MUST be reflected by descriptions of your experience in your resume.

• Knowledge of Federal, state, and local laws, regulations, policies, guides, procedures and judicial determinations, applicable to the administration of compensation, pension, disability, and annuity benefits or similar benefit programs.
• Skilled in planning and implementing project management activity based plans, evaluate their effectiveness, document results and provide recommendations for efficiency.
• Ability to manage and/or supervise the work activities of subordinates.
• Ability to analyze, comprehend, and apply decisions derived from a variety of data or complex information.
• Ability to communicate with all levels of the organization within a national and/or regional organization, as well as with external parties and stakeholders to present goals, strategies, and plans of the organization or agency; even when communicating with individuals having divergent opinions and priorities.

If you are referred for consideration, you may be asked to submit additional job related information.

For more information on these qualification standards, please visit OPMs web site at http://www.opm.gov/qualifications/standards/indexes/alph-ndx.asp.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Note: Evidence of your experience must be supported by detailed documentation of like duties performed in the positions listed on your resume. You will also need to provide work experience information such as hours per week, salary, and starting/ending dates of employment (month and year format) to establish that you possess one or more years of the required experience at the appropriate level sought. If your resume/application does not support your questionnaire answers, we will not allow credit for your response(s).

HOW YOU WILL BE EVALUATED:

After the vacancy announcement closes, applicants are evaluated against the questionnaire responses and placed in one of the three quality categories; Best-qualified, Well-qualified, or Qualified. Qualifying Veterans with a service-connected disability of 10% or more will be placed at the top of the best qualified group. All other qualified veterans will be placed at the top of the appropriate quality group, based on responses to the questionnaire. 

Veteran’s Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), or 10pt (CP/CPS, XPP, XP), or for Sole Survivor Preference (SSP), on the Occupational Questionnaire in the section(s) provided. A legible copy of your DD214(s) and/or other documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), or dates of impending separation.  Documentation is required to award preference. (See "Required Documents" section)

Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veterans Preference" with required proof as listed on page two (2) of the form.  For more information, please review the information for disabled Veterans in the application checklist  or visit http://www.fedshirevets.gov/job/vetpref/index.aspx. 

Country: USA, State: West Virginia, City: Huntington, Company: Veterans Benefits Administration.