Manager, Financial Aid Process Team at Charles Town

Job Description

• Reports to: Senior Manager, Financial Aid Services
• Department: Finance
• Location: Charles Town, WV
• FLSA Status:Exempt
• Date Posted: July 12, 2013
• Date Closing: Open Until Filled

Synopsis of Role:

The Manager, Financial Aid Process Team will oversee and managethe course access, tuition assistance, Title IV, return to Title IV, alternative loan, scholarship, and award letter adjustment processes. The Manager will also research and position solutions for staff and student inquiries and will directly supervise the Financial Aid Process Team Specialist and Senior Specialists.

Essential Functions:

• Supervises theFinancial Aid Process Team Specialists to include, but not limited to: reviewing timesheets andtime off requests, preparing performance appraisals, and managing thework flow.
• Monitors and ensures team compliance with processing deadlines.
• Assists with the training process for new employees as well as the development and training of currentFinancial Aid Process Team Specialists and Senior Specialists.
• Reports daily to senior management on progress of financial aid student processing.
• Reviews and processes various forms of financial aid including federal, private and institutional aid.
• Assist students, education offices, and employers via telephone and e-mail regarding the financial aid application and award process, alternative loan options, and military educational benefits to includetuition assistanceand veterans assistance.
• Effectively resolves escalated student inquiries.
• Maintains daily communication with Global Financial Aid Services (FAS)on issues and processes.
• Performs research on approval status of all financial aid types.
• Provides suggestions to senior management on processes improvementsand issues.
• Coordinates with InformationTechnology (IT) on current and new initiatives including testing and fixes to current processes.
• Interacts with other departments to achieve daily goals.
• Performs other duties as assigned.

Work Environment and Physical Demands:

• Standard office environment in Charles Town, WV.

This position requires engagement in student recruitment, admissions and/or financial aid activities, and therefore, is ineligible to receive certain types of incentive compensation.

Job Requirements

• Excellent verbal and written communication skills.

Required Experience

• Bachelors degree preferred.
• Minimum four years of experience in student financial aid preferred.
• Basic accounting skills, business office and/or customer service experience required.
• Experience with computer based applications and/or student financial aid software required.

Country: USA, State: West Virginia, City: Charles Town, Company: American Public University System.