Service Manager - Harpers Ferry BOS (1081-205) at Harpers Ferry

Job Description

Job specifications are intended to present a descriptive list of the range of duties performed by employees. Specifications are not intended to reflect all duties performed within the job.

Summary:

The Service manager will be responsible for the day to day technical operations. The individual shall have excellent organization skills and be capable of working in a fast-paced work environment.

Essential Duties and Responsibilities:

• Responsible for the timely, efficient, cost effective operations, maintenance and repair of all requirements contained in the Performance Work Statement.
• Responsible for interviewing, screening and recommendations for any potential service, custodial or grounds personnel.
• Responsible for the subsequent training of all service, housekeeping/custodial or grounds personnel.
• Responsible for the research and evaluation of all current and potential products used in the maintenance and upkeep of the property.
• Reviews documentation before is sent out to external customers.
• Will be available within one (1) hour of initial contact (during normal working hours) to discuss issues with COR.
• Will respond within two (2) hours of initial contact outside of core duty hours.
• Establish policy for end user experience on all products and services.
• Maintains service consistency throughout project life-cycle, through quality checkpoints and testing.
• Responsible for creating task and checklists for service delivery
• Orchestrates the delivery of services to the customer.
• Provides effective communication regarding issues, objectives, initiatives and performance to plan.
• Works with Program Manager to develop project schedules and resource allocation.
• Develop and manage our safety program, fostering a safety culture to ensure the safety of all our employees and customers.

Non - Essential Duties:

• Know and/or have experience in Project/Contract Manager position to fill in as necessary.
• Other duties as assigned

Job Requirements

• High School diploma/GED or equivalent.

• A minimum of ten (10) years of experience in the Service Business, HVAC, Mechanical Systems, Quality Inspections, and Quality Control Programs.
• BS/BA degree in business related field preferred.
• Background working within a government contractor preferred.
• Must possess and maintain a valid state driver’s license.
• May be required to obtain and maintain a DoD security clearance.

Knowledge, Skills and Abilities:

• Proven experience in all Grounds Maintenance and Janitorial services.
• Proven experience in other systems and equipment to include:Effective oral and written communication skills.
  • HVAC systems, cooling towers, EMCS, Electrical, emergency generators which includes air opacity compliance.
  • Cathodic Protection systems, grounding devices, Lighting systems (all), Inspection Testing & Maintenance (IT&M) on wet, dry and chemical fire suppression system.
  • VTE (Vertical transportation equipment), Storm Water Catch Basins, Oily/Water Separators, Wastewater and Potable water testing and treatment facilities, above and below ground fuel storage tanks.
  • Structural, surfaced and un-surfaced areas, paved surfaces (including snow removal).
  • Backflow Prevention testing and repair.
  • Unfired Pressure vessels.
  • Locksmith services.
  • Exhaust Hoods and Ducts.
  • Pest Control and refuse collection – (Collection of Solid Waste, Hazardous Waste, Recyclable Waste).
• Ability to manage multiple projects, assign tasking and work in a team environment.
  • Must have the ability to make recommendations to effectively resolve problems or issues, by using judgment that is in consistent with standards, practices, policies, procedures, regulation or government law.
  • Skill in operating a personal computer and standard office equipment.
  • Must have proficiency in a variety of computer software applications in word processing, spreadsheets, database (MSWord, Excel, Access, PowerPoint, Outlook, and SharePoint.)
  • Excellent organization skills and be capable of working in a fast-paced work environment.
  • Must have excellent working knowledge of the Federal Acquisition Regulations and other associated contracting regulations.
  • Heating, ventilation and air conditioning (HVAC) certification is strongly suggested.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:

Work Environment characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to outside weather conditions. The employee is occasionally exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; and risk of electrical shock. The noise level in the work environment is usually moderate.

Supervisory Responsibilities:

Coordinates, supervises, manages, on-site trades personnel and subcontractor work.

Additional Qualifying Factors:

As a condition of employment, must pass a pre-employment drug screening, as well as have acceptable reference and background check results. May be subject to a government security investigation and must meet eligibility requirements for access to classified information. Only US citizens are eligible for a security clearance. May be required to obtain and maintain a DoD security clearance. Must possess and maintain a valid state driver’s license.

Native preference applies pursuant to PL93-638.

The Tatitlek Corporation is an Equal Opportunity/Affirmative Action Employer/Minority/Female/Disabled/Veteran.

Country: USA, State: West Virginia, City: Harpers Ferry, Company: The Tatitlek Corporation.